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FAQs
Frequently Asked Questions
Here are some common questions about Novoflex.
Q1: Can I preorder NOVOFLEX aluminum mats?
A: Yes, we offer preorder services. Preordered items will be prioritized for production and shipment to ensure you receive your product as soon as possible.
Q2: Do I need to pay a deposit for preorders?
A: Yes, a deposit of 50% of the total order value is required for preorders. The remaining balance must be paid before shipping.
Q3: Can I cancel my preorder?
A: You can cancel your preorder within 24 hours of confirmation. Beyond this period, cancellation fee may apply.
Q4: What should I do if my order is damaged during shipping?
A: Please contact us within 24 hours of receiving your order and provide photos of the damage. We will arrange for a placement or refund.
Q5: Who is responsible for return shipping fees?
A: For returns due to quality issues or shipping errors, we will cover the return shipping fees. For other reasons, the customer is responsible for the shipping cost.
Q6: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email so you can monitor its status.